ColisExpat EN

Using the ColisExpat service

• Can I forward whatever I want with ColisExpat?
• Can I use the ColisExpat forwarding service for any country?
• I would like to have a parcel delivered to ColisExpat. Will I retain ownership of the items delivered?
• Does ColisExpat open the parcels it receives before forwarding them?

Signing up

• How do I sign up to use your services?
• Is my personal data passed on to third parties?

Your transit addresses

• What address should I give to the dealer?

The shops and their promotions

• Can I place an order on the website of a shop which is not included in the list provided by ColisExpat?
• How can I benefit from the promotions mentioned on the site?

The order and delivery process at ColisExpat

• How long do you store the parcels?
• What happens if you have to pay customs duties on delivery in our warehouses?
• Why do we refuse to receive a parcel?
• Are the delays longer when my parcels are delivered to my ColisExpat addresses in Spain, Germany, Italy and Delware?
• How long does it take for ColisExpat to register your parcels received in our warehouses?
• Can I place an order with a name other than mine?

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Prohibited consignments

• Are all products eligible for forwarding to my country?
• Any and all parcel forwarding operations must follow the different postal regulations in force
• Ban on transporting aerosols and perfumes by air
• Consignments containing lithium batteries or cells are regulated

Forwarding

• Can you insure your shipments?
• How does repacking work?
• How much time passes between you receiving my parcel and you handing it over to the carrier?
• Is it possible to group several parcels together in the same consignment for forwarding?

Customs formalities

• Are there any customs formalities to comply with?

Delivery

• What should I do if the package is damaged upon delivery?
• Who will deliver my parcel to me?
• How can I track the delivery of my parcel?
• Can I track my parcel online in all countries?
• What is the volumetric weight?

After-sales service

• Do you provide an after-sales service with the shops?

Tutorials

• The sponsorship program...
• Estimate your forwarding costs...
• Days of storage...
• Transit platforms...
• Forward a parcel...
• Customs documents...

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Form address France

• 3 Suisses FR
• Adidas FR
• Aliexpress FR
• Amazon FR
• Aroma-Zone FR
• Asos FR

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Spain Address Form

• Amazon ES
• Desigual ES
• El Corte Inglés ES
• H&M ES
• La Tostadora ES
• Mango ES

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