How does repacking work?

You have the option to repackage your parcels in the case of a consolidation to reduce the volume. This option is only available in cases where the Volumetric Weight rule applies. You confirm the request for repackaging when paying the shipping costs.
(Vous pouvez également opter pour une demande automatique de reconditionnement dans votre espace client, rubrique "Mon compte")
We then make every effort to repackage the items of the consolidation and result in a less bulky repackaging carton.
Sealed packages, technological products or those bearing the words 'Fragile' are excluded from repackaging.
In the case of an actual repackaging, a discount will be calculated based on the savings and will be valid for the future shipments. This discount will be 50% of the difference between the rates of shipping before and after repackaging.